Laptop power problems

Having a little trouble getting the laptop charged up? Or does it go flat quickly? Maybe it only works on the mains power? Save yourself a callout and try these few simple things first;

1. Is the power cable working?

This is the easiest thing to check in most cases. Plug it in, turn on the power, and the little box in the middle of the cable should have a small green light on it somewhere. Sometimes it’s another colour (Dell likes their blue lights). If your little box has a light, but it doesn’t light up, there’s your problem right there. Go to Dick Smith or MSY and get a replacement for around $35, but take your old one in for them to match the power ratings!

2. Does the charger actually power the laptop?

Assuming you can plug it in and it turns on, check the bottom right hand corner of your screen for a battery icon indicating charge status. Ideally with the cable connected and on, the battery icon should say “charging” or “fully charged” if you hover your mouse over it, and it should either have a lightning bolt on the battery or a picture of a cable on the side of it.

If it is NOT charging then you probably have an issue with the cable or the plug it connects to.

  • If the cable is loose, you need to get it properly repaired – we recommend FixMyLaptop up in Brisbane. You will need to arrange to get it to them but there are not a lot of true service centres around.
  • Check the power cable is the right one. Just because the jack fits does not mean it delivers enough power to charge your laptop (this is especially true if it’s a large screen).

If it IS charging and you’re still reading this article, it is probably never getting above 0% charge. Assuming the power supply delivers enough power, failing to charge almost certainly indicates a dead battery. Batteries do have a finite life which is dependant on many factors, but in general it seems to be somewhere between 2 and 4 years usually. Replacement batteries are generally only found in specialty internet stores and will range between $50 and $200 depending on how old it actually is and the capacity. Google “Laptop battery ASUS G73JH” (replacing whatever your model actually is there), and shop around. Sometimes you can find a small computer shop with connections that can get current ones (for example, we can source ASUS batteries from the factory).

3. Best value options

Assumably you’ve read this much because you’re still stuck or you’re hoping there’s an answer that doesn’t involve $200 of your hard earned. Unfortunately not. In fact, with most companies you would’ve paid $180 for a technician to visit you, take five minutes to perform the tests mentioned above, and then give you the same options. At best they might have a replacement adapter (another $35 on top). In summary that was $215 for a 15 minute visit to sell you a replacement part. If the technician looks at the loose connector and refers it for repairs, you’ll probably end up spending nearly $500 on the incident. We have a better option;

The charity bin

Here’s your alternative: trade in for charity. We will gladly take your faulty laptop (in fair condition) and refurbish it before donating it to an underprivileged child, family, or community group. To be clear, we will not take any money for your old laptop and our time in refurbishment is donated. Depending on the overall cost of refurbishment we may occasionally seek the cost price of replacement parts.

You don’t even have to buy your new one from us (although we do offer awesome value – check out our best picks for new systems). If you do buy one from us, for a small additional fee of just $50 we will even give you the hard drive from your old laptop in an external chassis, which means you can take your data with you just like any other external hard drive (of course this only works if it’s not your hard drive that’s busted!).

If you’re still lost, talk to the experts… 1300 664 905